TfL complaints escalation

I sent a formal complaint to TfL on February 22nd regarding potentially lethal infrastructure on the A202. Their complaints procedure outlines that they will respond to the complaint or send an update within 15 days

It has now been 16 working days – I have no idea whether or when a response will be forthcoming. This matters – someone may be seriously injured here at any point. I have therefore escalated the complaint to London Travelwatch, as per their procedure. I am to expect a response within five working days.

Updates to follow.


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